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BOOKINGS



For availability or bookings:

Please contact Geoff Ogden:

e-mail: newquayholidays@btinternet.com

Tel: 01637 854302

Mobile: 07775 860096


Small Print:
The following Terms and Conditions are of necessity legalistic in tone and content in order to protect both you and ourselves from any possible future misunderstanding or dispute and in order to satisfy the conditions of insurance cover etc. It will be these official Terms and Conditions that you will need to present to your travel insurance company in order to validate any claim should you need to make one. However, please be assured that whatever the valid legal circumstance, we will always wish to be as helpful and accommodating as possible should you run into difficulties with your holiday plans so please do call and discuss any potential concerns at the earliest possible opportunity so that we can, if possible assist you in resolving them satisfactorily.

Newquay Holiday Homes Terms and Conditions:

Your payment of a deposit will be taken as confirmation of you and your party's understanding and acceptance of the following conditions:

1. BOOKING
A deposit of 25% of the property rental by cheque, draft or bank transfer in British pounds is to be paid at the time of booking. Should you later cancel your booking, cancellation charges will become payable in accordance with paragraph 3. We reserve the right to refuse a booking without giving any reason. A minimum charge of £10 will become due in each event of a deposit, balance or other payment by you being declined or returned on presentation to our bank (higher charges will only apply in the event of higher bank charges or administration costs, limited to £25 maximum per such event).
2. PAYMENT OF THE BALANCE
Balance of the rental tariff, together with damage deposit to be paid by cheque, draft or bank transfer in British pounds at least six weeks before arrival. If the balance is not received by us by the due date we reserve the right to cancel the booking and cancellation charges will apply. For bookings made within six weeks of arrival date, the full cost of the property rental is payable at the time of booking.
3. CANCELLATION BY YOU
If you (or any member of your party) wish to cancel all or any part of your booking, we must be notified of the decision IN WRITING. The cancellation will take effect from the day the written confirmation is received. The following charges will be payable depending on when the notification of the cancellation is received:
24 weeks or more before arrival : 10% of accommodation cost
Between 24 and 6 weeks before arrival: 25% of accommodation cost
Within 6 weeks of arrival date: 100% of accommodation cost
The above cancellation charges also apply if the booking is cancelled by us due to non-payment of the balance by six weeks before arrival date.
4. ALTERATIONS AND AMENDMENTS
If you change the dates of your booking this will be treated as a cancellation of the original booking and cancellation charges apply as at 3 above.
5. ALTERATIONS AND CANCELLATIONS BY US
Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason we are unable to provide you with the property you have booked, we reserve the right to cancel the booking and refund the amount paid to us for the property. We will not be liable for any further obligations or claims by the client. However we will endeavour to locate similar accommodation and if successful provide contact numbers for providers of any such possible accommodation after which it will be entirely at your own discretion and cost to pursue such contacts or otherwise.
6. NUMBER OF PERSONS/REPLACEMENTS
Only the number of persons agreed at the time of booking may use the property. This may be less than the number of people or sleeping places indicated in the brochure. Should the owner or the local representative (housekeeper/keyholder) find that the number of people using the property exceeds that agreed at the time of booking an additional charge of £30 per additional person per night (adult or child) for the full number of nights of the booking will become payable by the person(s) in whose name(s) the booking was made with such charges being deductible from the cautionary deposit together with enduring liability by the person in whose name the booking was made for any balance of such charges together with any additional costs in relation to damage or misuse of the property or its contents. Additionally, the owner or the local representative (housekeeper/keyholder) may at his/her absolute discretion, ask you and your party to vacate the property forthwith. No camping is permitted in the property grounds.
7. NO SMOKING is permitted in the house.
8. NO PETS /animals are permitted in the house or grounds unless by previous written agreement from ourselves.
9. MINIMUM LETTING PERIOD
The minimum letting period is one week, Friday to Friday, except where a "short break" has been agreed.
10. ARRIVAL AND DEPARTURE TIMES
Arrival after 3pm. Departure by l0am. Please advise us if you cannot arrive and depart at these times.
11. DAMAGES ETC.
You must ensure that the property is securely locked (all doors and windows closed and secured) when not occupied during the holiday let. You must replace any breakages, damage or losses, or reimburse the property owner for such breakages, damage or losses as stipulated by the property owner or keyholder. The property and contents will be assessed by the Housekeeper during the course of cleaning following your departure. It is expected that you will already have replaced any breakages, addressed or reported any damage prior to departure and agreed contribution towards cost of replacement or repair. Should any further issues be raised by the Housekeeper you will be notified together with estimated costs involved so that agreement may be made on any retention prior to issue of damage deposit balance. Damage deposit balance refund cheques will normally be issued within 5 working days of your departure. By issuing a cheque you enter into a binding legal agreement, where a security/damage deposit cheque is held rather than banked it must remain valid for presentation until notification that it will be destroyed following satisfactory inspection of the property following departure.
12. INSURANCE
It is strongly advised that you arrange comprehensive travel insurance for your holiday at the time of booking in order that you are fully covered should you need for example to cancel due to unforeseen circumstances. Please note we cannot arrange insurance.
13. COMPLAINTS
Just as in your own home, although rare thankfully, facilities and appliances can malfunction, break down, and services be interrupted etc. Athough we will use our best endeavours to arrange for any such problems to be addressed as quickly as possible we do not accept responsibility for the breakdown of the supply of water, electricity, heating, facilities or appliances, etc. In the unlikely event of any dissatisfaction with the accommodation please bring the matter to our attention immediately (between the hours of 6am and 10pm unless emergency) so we can act to resolve any problem immediately. Complaints cannot be dealt with after you have left the accommodation and we would wish to resolve any concerns at the earliest opportunity so that you can enjoy your holiday to the full. If the property is vacated before the end of the rental period for any reason whatsoever without the agreement or authorisation of the owners all rights to any possible future investigation of complaints will be forfeited.
14. CLEANING
You will arrive to a freshly cleaned and prepared property. It is expected that the property, its contents, neighbours etc., will be treated with care and consideration throughout your stay and that you will leave it in similar good condition to that on your arrival.
15. BEHAVIOUR
The terms and conditions of the Atlantic Reach site must be observed at all times. If these are breached and you are asked to leave the site by Atlantic Reach staff, no refund will be payable on any balance of your holiday or costs of any kind. Any action must be taken up directly with Atlantic reach management in such matters. If Newquay Holiday Homes incurs costs of any kind in relation to such action or imposed by Atlantic Reach as a consequence of your occupation of one of our holiday Villas you agree personal liability for settlement of these in full plus any costs incurred in our recovery of these.
16. VALUABLES
Any valuables or belongings of any nature left at the property are left at your own risk. Neither the owners nor the keyholder, their servants or agents are responsible for their loss.
17. FACILITIES
Please note, in order to keep rental prices low and allow our guests to choose from the excellent facilities throughout Newquay rather than being tied to one resort's facilities, Newquay Holiday Homes do not buy into the Atlantic Reach Facilities and use of these are not included in your holiday price. If it's water fun you are looking for for instance there are exciting indoor and outdoor pools a couple of minutes along the road at Oasis which have slides, flumes etc, plus Waterworld in Newquay where there is a dedicated pool for serious swimming, gym and exercise class facilities as well as a water fun pool for a different wet fun adventure another day. This way we aim to allow our guests the variety and choice most people look for on holiday rather than building the cost of a single resort's facilities into a considerably higher set rental price.
18. PETS
Small well behaved pets welcome in one specific cottage, at a supplement of £40. Pre-booking is essential. The other cottages are pet free environments.
19. SMOKING
Smoking outside on sheltered patio - sorry, strictly no smoking indoors.
20. ELECTRICITY
The cottages are equipped with coin meters for electricity which are primed so you have plenty of electricity on your arrival (not our choice but they are very simple to use). Depending on your electricity use you may have to insert some £1 coins during your stay, we have found that £5 covers a week's stay for ourselves.
21. LAW - JURISDICTION
These conditions and any contract to which they apply are governed in all respects by English law and the English courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.
22. LIABILITY
Neither the owner, nor the keyholder nor their servants will be liable for any act, neglect or default on the part of the owner, the keyholder, their servants, or any other person. Neither will they be liable for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the client or any other person may suffer or incur. This includes both internal and external areas of the property, and all other areas of the Atlantic Reach site use of which fall under the jurisdiction of the terms and conditions of the Atlantic Reach ownership and management at all times
Payment of a deposit, balance and/or payments in full, constitute agreement that you and all members of your party have read, understood and agree to be bound by these terms and conditions and by parents/carers on behalf of children/vulnerable adults